ENGWE
ENGWE L20 250W Step Thru eBike
ENGWE L20 250W Step Thru eBike
SKU:SKU: ENG-L20-BK
In Stock & Ready to Ship
In Stock & Ready to Ship
All orders shipped within 1-2 business days. Product ETA 5-7 business days
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ENGWE L20: Experience Freedom with this 250W Step Thru eBike
Introducing the ENGWE L20 250W Step Thru eBike, designed for those who seek efficient and reliable transportation. This bike is tailored for urban riders and daily commuters, providing a practical and enjoyable riding experience.
Equipped with a 250W motor and 50Nm torque, the L20 offers dependable performance for navigating various terrains. The sturdy 6061 aluminium step-thru frame ensures durability and ease of use, making it convenient for mounting and dismounting.
The L20 features a removable 48V 13Ah battery that can deliver up to 85 miles on pedal assist (eco mode), making it suitable for long commutes and extended rides. The mechanical disc brakes with 160mm rotors provide reliable stopping power, enhancing your safety during your rides.
This eBike comes with Shimano 7-speed gearing, offering versatility for different riding conditions. Whether you're commuting in the city or taking a leisurely ride, the L20 ensures you have the power and range you need.
Features & Benefits
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High-Performance 250W Motor: Efficiently tackle your daily commutes with the robust 250W motor and 50Nm torque, designed for reliable performance on various terrains.
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Durable Step-Thru Frame: The 6061 aluminium step-thru frame is built for longevity and provides easy mounting and dismounting, adding to the overall convenience.
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Extended Range Battery: With the 48V 13Ah removable battery, enjoy up to 85 miles on pedal-assist, making it perfect for long commutes and extended rides.
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Dependable Braking System: The mechanical disc brakes with 160mm rotors offer precise and reliable braking performance, ensuring your safety in all conditions.
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Versatile Gearing: Shimano 7-speed gearing provides flexibility and control, allowing you to adapt to different terrains and riding conditions effortlessly.
Specifications
- Material: 6061 Aluminium
- Motor: 250W
- Torque: 55 N.m
- Tires: 20" x 4" Fat Tyres
- Battery: 48V 13Ah
- Range: ~35 mi (Electric Mode), ~75 mi (PAS Mode)
- Charging Time: ~6H
- Maximum Climbing Angle: 10°
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Brake: 160mm Front & Rear Disc Machine Brake
- Transmission System: Shimano 7 Gears
- Display: LCD Display
Rider Specific Data
- Rider Height: 5.0 ft - 6.0 ft
- Payload Capacity: 120 kg (264 lbs)
Dimensions
| A | Handlebar Height | 115 cm |
| B | Total Length | 174.3 cm |
| C | Reach | 37 cm |
| D | Standover Height | 43.3 cm |
| E | Wheelbase | 115.7 cm |
| F | Minimum Saddle Height | 82 cm |
| G | Maximum Saddle Height | 94 cm |
| H | Maximum Handlebar Height | 130 cm |
| Please note: There may be a difference of 0~5 cm between measured and actual data. | ||
Weights & Package Dimensions
- Bike Weight: 31.7 kg (69.8 lbs)
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Gross Weight: 38 kg (83.77 lbs)
- Package Dimensions (LWH): 148.5cm x 32cm x 78cm
ENGWE Warranty
1. Warranty and Guarantee
The warranty period for bicycle is as follows. If the customer finds non-human damage within the warranty period, we will send the replacement parts free of charge.
After warranty period, the customer has to pay replacement parts and shipping fees. The bike which we sell are factory new regular products, all parts are the same as the original parts.
In order to facilitate customers to quickly solve the problem of accessories, the accessories purchased separately are sold at cost price; therefore, except for DOA, they are not covered by warranty.
Please kindly note: Second-hand ebikes and modified ebikes are not covered by warranty.
2. Warranty Coverage
One of the following conditions does NOT qualify for warranty:
- Failure caused by the user's failure to use, maintain and adjust according to the "Instruction Manual".
- Users disassemble, repair and modify themselves, and failures caused by non-compliance with the rules of use.
- Failure caused by improper use or storage by the user, or accident.
- The cost of going to other repair shops for repairs without consent.
- Slight scratches or damage to the outer package box caused by the logistics transportation of the accessories are not warranted.
- Please contact us and obtain our written approval before sending any item back. Any products returned without acceptance will not be refunded.
- Consumable parts are not warranted , including tires, saddles, plastic parts, brakes, brakes rotors, brake pads, brake lines, surface scratches, etc.
3. How to Apply for Warranty
- Step 1: Take a picture/short video of your question.
- Step 2: Send a short description of the problem, pictures or videos of issue, order number, platform of purchase to service@engwe-bikes.com.
- Step 3: We'll diagnose your problem and if it's clear what's wrong, we'll provide a solution.
- Step 4: When comes to issues that can’t be diagnosed in the first place, we will send you the troubleshooting files, it will needs you to detect according to our detection method and provide us with the corresponding videos or pictures, and we will give a solution after receiving the detection videos or pictures.
- Step 5: We will verify your order information and delivery address, and reissue the corresponding accessories to you.
Delivery Information
Order confirmation
When we receive your order, we provide you with a confirmation to your email. In addition, when you receive your order confirmation we have pre-authorised your payment method. We check with our warehouse or suppliers to make sure that your desired item is available and can be despatched. If your items are unavailable for immediate despatch, we remove the pre-authorisation from your credit card and send you an email informing you of our actions. When items are available to be despatched, we process the charges and prepare to despatch your order.
How will my order be delivered?
All orders will be delivered using the fastest, safest, and most reliable methods. Once we process your payment, we despatch your items within the delivery time frame stated on the product page. Then, we send you a despatch notification after your item/s have left the warehouse. We will choose the most suitable delivery method and courier after you order. It's not possible to choose a courier or delivery method yourself.
Where does Wellness Wheels deliver?
We deliver anywhere in the UK (United Kingdom)
There may be additional charges for the 'offshore domestic regions' and ‘Scottish Highlands’: the Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Highlands, Scottish Islands and Northern Ireland.
If your address is outside of the UK mainland please Contact Us for a delivery quote.
ENGWE Return and Refund Policy
Return
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Returns are not allowed after 30 days of the delivery date.
To be eligible for a return, your item must be:
- in the same condition that you received it, unworn, unused or the e-bike must have less than ten (10) kilometres on the display
- and it must include all items that were inside the box (charger, keys, hardware, etc.), and in its original packaging.
- You’ll also need the original purchase proof.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
To start a return, you can contact us at support@wellnesswheels.co.uk. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Engwe is not responsible for the shipping cost of the package returned by the customers themselves.
You can always contact us for any return question at support@wellnesswheels.co.uk.
Non-Returnable Items Include, But Are NOT Limited To:
- Product from Unauthorized Reseller
- The damage is caused by human
- Special order
- Giveaways or free items
- Online sale accessories (including mudguards, gift box, rack bag, helmet, controllers, phone mount, air compressor, waterproof cover, lock, rear view mirror etc.)
- Extra purchased accessories (If you purchase after-sales accessories from Wellness Wheels directly, please make sure it is the part you need before purchasing from us.)
Shipping and Handling fee for non-quality issue returns:
- E-bikes £200/pc for a return
- Battery £100/pc for a return (Note: We only accept the return of unused batteries.)
REFUND
Processing Time
A. For returned e-bikes or batteries with our provided return label, our warehouse needs five business days upon receiving to confirm the e-bike or battery status. After we confirm that the returned item is consistent with the buyer's description, a refund will be issue within 1-2 business days.
B. If you return the item by yourself, you need to provide us with a picture of the delivery note, tracking number, and carrier name. After the package's logistics track shows delivery, we need five business days to confirm whether the package status is consistent with the buyer's description; we will refund you within 1-2 business days after confirmation. If the model of the returned e-bike or battery is inconsistent with the order information, Wellness Wheels cannot provide a refund; If the condition of the returned e-bike or battery is inconsistent with the description before the return, a certain percentage of the return amount will be deducted. The specific deduction amount will bet determined by Wellness Wheels and Engwe.
How can I get the refund?
If you confirm that you want to return and request return for a refund, you can contact with our support team for a return label, we will refund you after we received the returned parcel.
UK eBike Laws
A Detailed Guide to UK eBike Laws
(Last Updated:- July 13th 2024)
Introduction
eBikes provide a convenient and eco-friendly transportation option. However, it’s crucial to understand the UK laws that govern their use to ensure you are riding legally and safely.
Legal Definition of eBikes
An electrically assisted pedal cycle (EAPC) in the UK must meet specific criteria:
- Pedals: Must be able to propel the bike.
- Motor Power: Maximum output of 250 watts.
- Speed Limit: Motor assistance must cut out above 15.5 mph.
These requirements classify the bike as an EAPC, allowing its use on public roads and bike paths without the need for registration, taxation, or a license.
Classes and Regulations
- Standard EAPCs: Treated as bicycles and can be used on bike paths and public roads without special permissions.
- Twist and Go eBikes: Can operate without pedaling but must adhere to speed and power limits. Registration, insurance, and a valid driver's license are required.
- Speed Pedelecs: Offer pedal assistance up to 28 mph, and must be registered, taxed, insured, and comply with motorcycle helmet requirements. Riders must have a valid driving license.
UK eBike Classes & Limitations:
| Feature | Standard EAPCs | Twist and Go eBikes | Speed Pedelecs | Bikes with Motor >250W | Electric Mopeds |
|---|---|---|---|---|---|
| Pedal Propulsion | ✔ | ✔ | ✔ | ✖ | ✖ |
| Motor Power | Max 250W | Max 250W | Typically Over 250W | Over 250W | Varies, typically up to 4kW |
| Speed Limit | 15.5 mph | 15.5 mph | Up to 28 mph | Varies (depending on classification) | 28 mph |
| Registration | ✖ | ✔ | ✔ | ✔ | ✔ |
| Taxation | ✖ | ✔ | ✔ | ✔ | ✔ |
| Insurance | ✖ | ✔ | ✔ | ✔ | ✔ |
| Driving License | ✖ | ✔ | ✔ | ✔ | ✔ |
| Type Approval | ✖ | ✔ | ✔ | ✔ | ✔ |
| Helmet | ✖ | ✔ (motorcycle standards) | ✔ (motorcycle standards) | ✔ (motorcycle standards) | ✔ (motorcycle standards) |
| Where You Can Ride | Public roads, bike paths, cycle lanes | Public roads, not on bike paths | Public roads, not on bike paths | Public roads, not on bike paths | Public roads, not on bike paths |
| Lights/Reflectors | Bicycle standards | Motorcycle standards | Motorcycle standards | Motorcycle standards | Motorcycle standards |
Risks of Using Non-compliant eBikes
Using a non-compliant eBike can result in severe penalties. These bikes are classified as motor vehicles and require registration, insurance, and a valid driving license. Penalties include fines, points on your driving license, and confiscation of the eBike.
Modifications and Their Impact
Modifying an eBike to increase its power or speed can make it illegal. Any enhancements that boost its performance could change its classification, subjecting it to stricter regulations and penalties.
Importance of Maintenance and Insurance
Maintaining your eBike according to the manufacturer’s guidelines is essential for safety and legal compliance. Regular checks on the motor, brakes, and battery ensure the bike remains safe and within legal limits. Although insurance is not required for standard EAPCs, it is advisable to protect against theft and liability. For higher-powered eBikes, insurance is mandatory.
Road Use and Legal Responsibilities
Understanding the legal implications of riding non-compliant eBikes is crucial. Legal eBikes, when used responsibly, do not require a license or insurance but must follow road regulations. Non-compliant eBikes are considered motor vehicles, requiring full compliance with all associated laws.
Conclusion
Adhering to UK eBike laws ensures safe and legal riding. By understanding the regulations and maintaining your eBike within legal limits, you can enjoy the benefits of eBiking without the risk of penalties. Stay informed and ride responsibly.
Using an eBike with a Motor >250W in the UK
In the UK, eBikes with motors exceeding 250W are not classified as Electrically Assisted Pedal Cycles (EAPCs) and thus fall under different regulations. Here’s what you need to know:
Classification and Legal Requirements
- Registration and Taxation: eBikes with motors over 250W are classified as motor vehicles. They must be registered with the DVLA and display a number plate.
- Insurance: These eBikes require motor vehicle insurance.
- Driving License: Riders must hold a valid driving license.
- Type Approval: The eBike must meet specific construction and use regulations, similar to mopeds or motorcycles, including necessary lights, reflectors, and mirrors.
Where You Can Ride
- Public Roads: Compliant eBikes can be ridden on public roads.
- Cycle Paths: Generally, eBikes with motors over 250W are not permitted on cycle paths, pavements, or other areas reserved for standard bicycles.
Safety and Equipment
- Helmet: A helmet meeting motorcycle standards is required.
- Additional Equipment: The eBike must have appropriate lights, reflectors, and other safety equipment as mandated for motor vehicles.
Consequences of Non-compliance
Riding an eBike with a motor over 250W without meeting these legal requirements can result in fines, points on your license, and confiscation of the bike.
Conclusion
While eBikes with motors exceeding 250W offer enhanced performance, they come under strict regulations. Ensure you adhere to all legal requirements to ride safely and legally on UK roads.
Type Approval Standards and Relevant EN Standards
To comply with UK and EU regulations, eBikes must meet certain standards:
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EN 15194: This standard specifies safety, performance, and design requirements for eBikes. It covers engine power management systems, electrical circuits, and provides guidelines for safe operation. Compliance ensures the eBike meets European safety standards and is safe for public use (Compliance Gate).
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ISO 4210: While not mandatory, this international standard is often used to ensure the safety and durability of bicycle components, including eBikes. It covers material strength, braking systems, wheels, and other critical parts.
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CE Marking: eBikes must have CE marking, indicating compliance with EU directives such as the Low Voltage Directive, EMC Directive, and Machinery Directive. This ensures the electrical components are safe and do not interfere with other devices (Compliance Gate) (Certification Experts).
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Battery Safety: Compliance with the Battery Directive (2006/66/EC) and RoHS Directive is required, which limits the use of hazardous substances in batteries and ensures they are safe for use and disposal (Certification Experts).
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WEEE Directive: This directive covers the recycling and disposal of electronic equipment, including eBikes, ensuring they are environmentally friendly and reducing the risk of pollution (Compliance Gate).
Summary
Ensuring your eBike complies with these standards is crucial for legal use on UK roads. Non-compliant eBikes may face penalties, including fines and confiscation. For more detailed information, refer to the official UK government guidance on electric bike rules and standards for type approval.
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Free Delivery
Free delivery on all orders
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In Stock & Ready to Ship
All orders are shipped within 1-2 business days
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Hassle Free Returns
Free returns within 14 days
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English Customer Service
Questions? Give us a call today 03330907582
Let customers speak for us
Literally love this bike.
Battery life is amazing. It handles all terrain with ease, and the assist mode is great for those bigger hills, when I need a break, but don't want to stop.
Wellness Wheels, thank you, I'll be back, once I can convince my wife to join me
Fantastic lightweight bike.
The whole buying experience was exceptional from beginning to end, couldn't fault it nor any of the team at Wellness Wheels
